Privacy Policy

Last updated: 03/18/2025

We attach great importance to the protection of your personal data. The purpose of this privacy policy is to inform you about how we collect, use, and protect your personal data when you use our website.

1. Identity and Contact Details of the Data Controller

CBB Charlotte Bio - Stéphane Bittoun / Marjorie Minel - 4 place Fontette 14000 CAEN

2. Data Collected

We collect the following data:

• Identification data (surname, first name, address, telephone number, email)
• Connection data (IP address, browser, cookies)
• Payment data (for transactions made on our site)
• Browsing data (pages viewed, duration of viewing, etc.)
• Any other information you voluntarily provide to us

3. Purposes of Processing

Your data is collected and processed in order to:

• Manage your orders and deliveries
• To inform you about our products and promotional offers
• Improve your user experience on our site
• Respond to your requests and provide customer service
• Comply with our legal and regulatory obligations

4. Legal Basis for Processing

We collect and process your personal data on the following legal bases:

• Execution of a contract (e.g. processing orders)
• Legitimate interest (e.g. improving our services, statistics)
• Consent (e.g. newsletter subscriptions, cookies)
• Legal obligation (e.g. retention of invoices)

5. Your Rights

In accordance with current regulations, you have the following rights:

• Right of access to your data
• Right to rectify inaccurate information
• Right to object to certain processing
• Right to erasure of your data (within the limits of our legal obligations)
• Right to restriction of processing
• Right to portability of your data

You can exercise your rights by contacting us at contact@charlottebio.fr

6. Data Retention Period

Your personal data is kept for a period proportional to the purposes for which it is collected:

• Customer data: 2 years after the last interaction
• Billing data: 2 years (in accordance with tax obligations)
• Marketing data: until consent is withdrawn

7. Recipients of Data

The data collected is intended for:

• Our company and our employees
• Our service providers (delivery, payment, hosting, etc.)
• The competent authorities in case of legal obligation

8. Transfers outside the European Union

We ensure that your data remains within the European Union. In the event of a transfer outside the EU, we put in place appropriate safeguards (standard contractual clauses, certifications, etc.).

9. Cookies

Our website uses cookies to improve your user experience. You can manage your cookie preferences through your browser.

10. Supervisory Authority

You have the right to file a complaint with the CNIL: National Commission for Information Technology and Civil Liberties (CNIL) 3 Place de Fontenoy, 75007 Paris www.cnil.fr

For any questions regarding this privacy policy, please contact us at contact@charlottebio.fr