PURPOSE OF THE SITE

The website https://www.charlottebio.fr/ is an e-commerce website accessible via the Internet. It allows the sale of Charlotte Bio brand cosmetic products and beauty accessories to Internet users browsing the site.

TERMS OF USE

Publisher: https://www.charlottebio.fr/ is produced by the company CBB, with a capital of €51,000, registered with the Paris Trade and Companies Register under number 812 694 495 000 27 , whose registered office is located at: 124 rue Réaumur, 75002 Paris

All correspondence should be addressed to:

contact@charlottebio.fr

Or

CBB / Charlotte Bio

4 Place Fontette - 3rd Floor

14000 Caen

Publishing Directors: Stéphane Bittoun, Marjorie Minel and Marilou Bertrand

Site hosted by Shopify Inc.

Consequently, CBB declines all responsibility:

– for any interruption of the site;

– for any occurrence of bugs;

– for any inaccuracies or omissions relating to information available on this site;

– for any damage resulting from a fraudulent intrusion by a third party which led to a modification of the information made available on the site;

– and more generally for any direct or indirect damage, whatever its causes, origins, nature or consequences, including in particular costs that may arise from the acquisition of goods offered on the site, loss of profits, customers, data or any other loss of intangible assets that may arise from anyone's access to the site or the impossibility of accessing it or from reliance on any information coming directly or indirectly from it.

PROTECTION OF PERSONAL DATA

CBB is committed to protecting the confidentiality of any information that users may provide online and that they may transmit to Shopify Inc. for the use of certain services. All information concerning users is subject to the provisions of French Law No. 78-17 of January 6, 1978. Users have the right to access, modify, rectify, and delete their personal information, which they may exercise or request by contacting: contact@charlottebio.com

MEDIATION

In accordance with Ordinance No. 2015-1033 of August 20, 2015, and its implementing decree No. 2015-1382 of October 30, 2015, any consumer dispute or litigation, subject to Article L.152-2 of the Consumer Code, may be resolved amicably through mediation with the CMAP – Paris Mediation and Arbitration Centre. 
 
Prior to referring the matter to the CMAP by the consumer, the latter must have already contacted the Customer Service of CBB- Charlotte Bio and not have received a response or satisfaction to his complaint. 
 
To submit your dispute to the mediator, you can: 
- fill out the form on the website of CMAP : www.cmap.fr "consumer" tab; 
- send your request by regular or registered mail to CMAP Consumer Mediation, 39 avenue Franklin D. Roosevelt, 75008 PARIS, or send an email to consumption@cmap.fr