Payment, delivery, and returns

Secure payment


To make your purchases online, Charlotte Bio offers several types of fully secure payment thanks to an encryption system that does not put the site in contact with your personal data at any time:

  • Paypal
  • Your Credit Card
  • Apple Pay

Conditioning
We daily try to reduce our delays, and also the presence of plastic in your orders. However, customer service and your satisfaction come first, and we know that sometimes carriers are not very nice to your nice little orders. So, we are trying to find alternatives to secure the products in the shipments, and to protect them so that they do not arrive broken.

All the components used for shipping your packages are either cardboard, recycled kraft or recycled PE.

Any order placed before 12 noon is prepared and shipped the same day.

Mondial Relay exception: packages are shipped 3 times a week (Monday, Wednesday, Friday). Reception times with Mondial Relay are on average 8 working days.

 

📬 All deadlines are understood to be working days and therefore do not take weekends and holidays into account.

 

Delivery
The products will be delivered to the address indicated by the Purchaser on the order form, according to the delivery method chosen from among the methods described below.

Delivery will take place within an average of 2 to 7 days from receipt of the order form, depending on the delivery method chosen and a maximum of 30 days from receipt of the order form.

It takes 48 hours (working days) from placing your order for it to be prepared in our logistics warehouse.

Once the order is prepared and ready to ship, the delivery time depends on the delivery method you choose.

As soon as your order exceeds € 30, you can benefit from free delivery in mainland France.

Prices and delivery time in mainland France :
  • Colissimo without signature: € 4.95. Ideal for small parcels, delivery to letterbox, delivery within 48 to 72 hours.
  • Colissimo without signature: € 5.95. Ideal for small parcels, delivery to letterbox, delivery within 48 to 72 hours.
  • Mondial Relay (new): € 3.95. Delivery to a Mondial Relay pick-up point (be careful, choice of relay after payment), 7/8 working days.
  • Followed Letter: € 3.45. Valid for envelopes of less than 3 cms (excluding Beauty products, foundation, BB cream, varnish ...) Delivery in letterbox, delivery 48h to 72h
  • Chronopost: € 7.95. Delivery against signature by hand, delivery within 24 hours.
    Next day delivery before 1 p.m. if order placed before 12 p.m., otherwise delivery D + 2 before 1 p.m.
Tarrifs and delivery time DOM-TOM and Abroad :


Delivery in the French overseas departments and territories and in Europe is finally available! Here are the rates in force to date.

 

Colissimo Without signature

Colissimo With signature

Mondial Relay

DOM TOM

Guadeloupe, Réunion, Martinique, Saint-Barthélémy, Saint-Martin, Saint-Pierre-et-miquelon, Guyane française, Nouvelle Calédonie, Polynésie francaise

€ 12.95

Colissimo Outre Mer Without Signature (delivery to letterbox, delivery 8/10 days)

16,95€

Colissimo Outre Mer With Signature (hand delivery against signature, delivery 8/10 days)

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Belgium, Luxembourg

11,95€

Colissimo Europe without signature (delivery to letterbox, delivery 5/6 working days)

Livraison offerte dès 60 € d’achat

12,95€

Colissimo Europe with signature (hand delivery against signature, delivery 5/6 working days)

 

3,95€

Delivery to a Mondial Relay pick-up point (be careful, choose the relay after payment), 8/10 working days

Spain

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4,95€

Delivery to a Mondial Relay pick-up point (be careful, choose the relay after payment), 8/10 working days

 

Netherlands

 11,95€

Colissimo Europe without signature (delivery to letterbox, delivery 5/6 working days)

Free delivery from € 60 purchase

 12,95€

Colissimo Europe without signature (hand delivery against signature, delivery 5/6 working days)

 

Germany

11,95€

Colissimo Europe without signature (delivery to letterbox, delivery 5/6 working days)

Free delivery from € 60 purchase

12,95€

Colissimo Europe with signature (hand delivery against signature, delivery 5/6 working days)

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Please note that these deadlines are given for information only. Once the orders leave our warehouse, we are no longer dependent on carrier delivery times.

Returns and right of withdrawal

The Purchaser has a period of 14 clear days from the date of receipt of the product, to return, at his own expense, the products ordered, for reimbursement.
The products must be in their original packaging, unopened and unused.
The refund will be made by any means of payment at the Buyer's choice expressed after the exercise of his right of withdrawal, at the latest within 14 days of the date on which the right is exercised (upon receipt of the returned order or proof of shipment of the returned product).