Terms of service


https://www.charlottebio.fr/ is an e-commerce site accessible via the Internet at https://www.charlottebio.fr/ (hereinafter referred to as the "Site"). It is open to all users of this network. It is published by CBB, a company with a capital of €51,000, whose registered office is located at 124 rue Reaumur, 75002 Paris, registered in the Paris Trade and Companies Register under number 812 694 495 000 27.

The Site allows CBB to offer beauty products for sale to Internet users browsing the Site.

Prior to placing an order, the buyer declares that he/she has full legal capacity to commit to these general terms of sale.

Any order of a product offered on the Site implies the consultation and express acceptance of these general terms and conditions of sale, without this acceptance being conditioned by a handwritten signature from the user. In accordance with the provisions of Articles 1316 to 1316-4 of the Civil Code, supplemented by Decree No. 2001-272 of 30 March 2001, taken for the application of Article 1316-4 of the Civil Code and relating to electronic signatures, it is recalled that the validation of the order form as specified in Article 3.3. below, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.

The products are offered for sale in the following geographical territory: Metropolitan France, Belgium. 

It is specified that the user may save or print these general terms and conditions of sale, provided that they are not modified. 



The purpose of these general terms and conditions of sale is, on the one hand, to inform any potential consumer of the terms and conditions under which the seller proceeds with the sale and delivery of the products ordered and, on the other hand, to define the rights and obligations of the parties in the context of the sale of products by the seller to the consumer. They apply, without restriction or reserve, to all sales by CBB of products offered on its website.

CBB reserves the right to modify at any time the present general conditions of sale. In this case, the applicable conditions will be those in force at the date of the order by the buyer. 




In accordance with Article L. 111-1 of the French Consumer Code, the user may, prior to placing an order, take note, on the https://www.charlottebio.fr/ website, of the essential characteristics of the product(s) he wishes to order.

The buyer selects one or more products from the different categories offered on the website https://www.charlottebio.fr/.

The offers presented by CBB are valid within the limits of available stocks. CBB reserves the right to modify the range of products according to the constraints of its suppliers.

The photographs, graphics and descriptions are made to be as close as possible to the reality of the product sold. In the event that a supplier changes the aesthetics of an accessory, the graphic representation of the latter shall not affect the sale, if the product remains identical. The seller undertakes to modify the visual as soon as possible.



The sale prices of the products online on the https://www.charlottebio.fr/ website, indicated in euros, are those in force at the time of registration of the order form by the buyer.

They do not include shipping and handling costs, which are invoiced in addition to the price of the products purchased, depending on the amount of the order. The shipping costs will be indicated before the order is placed by the buyer.

The prices include the value added tax (VAT) applicable on the day of the order and any change in the applicable rate will automatically be reflected in the price of the products sold by CBB on its website.

The selling prices of the products can be modified by CBB at any time. The buyer will be informed of this modification before placing an order.




The user can take note of the different Products offered for sale by CBB on its Site. The user can browse freely through the different pages of the Site, without being committed to an order.

The user is responsible for all telecommunication costs incurred when accessing the Internet and using the Site. 



Any order implies unreserved acceptance of these general terms and conditions of sale.

Once the buyer has registered his/her order by clicking on the "Continue to payment" icon, he/she is considered to have knowingly and unreservedly accepted the present general conditions of sale, the prices, volumes and quantities of the products offered for sale and ordered.

If the user wishes to place an order, he/she will select the various products in which he/she is interested, and will express said interest by clicking on the "Add to cart" box.

At any time, the buyer may :

- obtain a summary of the products they have selected or modify their order by clicking on "My Basket" accessible at the top right of each page

By clicking on "View cart", the customer will have access to the summary of his order: the nature, quantity and price of the products selected by the buyer, as well as the total amount of the order.

To order the products he/she has chosen, the buyer will click on "Place order". The purchaser must then identify him/herself, either by entering his/her e-mail address and password, if he/she has a customer account, or by accurately filling in the form provided, on which he/she will include the information necessary for his/her identification with his/her surname, first name and postal address.

The buyer is informed and accepts that the entry of any identifier is proof of his identity and shows his consent.



After having read the status of the order, and once all the information requested has been completed by the buyer, the latter will choose the means of payment that he/she wishes to use to pay for the order, it being understood that the buyer must have the means of payment as defined in article 4 below. He/she will click on the button corresponding to the payment method he/she has chosen. They will then click on the "Continue to payment" box to pay for their order.

The sale will only be considered final after CBB has sent the buyer confirmation of the order and has received payment in full.

Any fraudulent order or any order presumed to be fraudulent will be considered by CBB as null and void.



Payment must be made at the time of ordering by the buyer. At no time can the sums paid be considered as a deposit or advance payment.

All orders are payable in Euros. The buyer guarantees to CBB that he/she has the necessary authorizations to use the method of payment he/she will have chosen, when registering the order form.

CBB reserves the right to suspend or cancel any order and/or delivery, whatever its nature and level of execution, in the event of non-payment of any sum due by the buyer, in the event of a payment incident or in the event of an existing dispute with the buyer.

Penalties of an amount equal to the legal interest rate increased by five points are automatically applicable to unpaid amounts at the end of a period of ten days following the date of invoicing or upon notification of the rejection of bank payment for any other means of payment. The delivery of any new order may be suspended in the event of late payment of a previous order, notwithstanding the provisions hereof.

For any payment, CBB reserves the right to request a photocopy of the Buyer's identity card and, if applicable, that of the holder of the means of payment used by the Buyer.

As part of the fight against Internet fraud, information relating to your order may be transmitted to any third party for verification.

To pay for his order, the buyer has the following payment methods: credit card, bank transfer, ApplePay.

- The following credit cards are accepted on the site: Mastercard, Visa, American Express

Payments can be made by credit card; they will be made through the 3D Secure system.

In case of payment by credit card, the buyer's account will be debited on the day of the order. 



The buyer having taken knowledge of the products and their characteristics, marketed by CBB, has under its sole responsibility and according to its needs as determined before any order, made its choice on the product or products being the subject of its order. Furthermore, the buyer, knowing only the products he owns and uses, is the sole judge of the compatibility of the products ordered with those used by him.

It is the sole responsibility of the buyer, if he does not consider himself sufficiently competent, to be assisted by a consultant.





The products will be delivered to the address indicated by the buyer on the order form, which must be consistent with the geographical area previously agreed.

By default, invoices are sent to the e-mail address indicated by the customer during registration. If the procedures set out below are not respected, no claim from the buyer will be accepted.



7.1. Description of legal guarantees

In accordance with articles L. 217-4 et seq. of the French Consumer Code, the Seller is obliged to deliver a Product that conforms to the order placed by the Buyer and must respond to any defects in conformity that exist at the time of delivery of the latter. In this respect, in order to comply with the contract, the Product must: 1° Be suitable for the use usually expected of a similar Product and, where applicable :

- correspond to the description given by the Seller and possess the qualities that the Seller has presented to the Buyer in the form of a sample or model;

- have the qualities that a Buyer may legitimately expect in the light of public statements made by the Seller, the producer or his representative, particularly in advertising or labelling;

2° Or have the characteristics defined by mutual agreement between the Parties or be suitable for any special use sought by the Buyer, brought to the attention of the Seller and accepted by the latter. Likewise, in accordance with Article 1641 of the Civil Code, the Seller is bound by the warranty for hidden defects of the thing sold which make it unfit for the use for which it was intended, or which diminish this use so much that the Buyer would not have acquired it, or would have given a lower price for it, if he had known about them.


7.2. Procedure to be followed

If the Products delivered do not conform to the Products ordered by the Buyer or if they have hidden defects, the Buyer must send an e-mail to the Seller's Customer Service here to notify it of the non-conformity or the hidden defects of its Product(s). The Seller's Customer Service acknowledges receipt of the Buyer's request and confirms the procedure to be followed. Upon receipt of the instructions from the Seller's Customer Service, the Buyer shall return the non-conforming or damaged Products to the Seller at the following address

Returns - Charlotte Bio

NOYON Logistic Solutions Caen

Z.A. de la Vallée-Barrey, Route de Paris,

14120 Mondeville


The Product(s) must imperatively be (i) returned complete, unused, in its (their) original intact packaging and (ii) as far as possible accompanied by its (their) original packaging as well as the return form. Furthermore, the Seller does not accept packages sent postage due. Any risk related to the return of the Product(s) is at the Buyer's expense. Upon receipt of the Product(s) presumed to be non-conforming or affected by a hidden defect, the Seller shall carry out an inspection of the Product(s) in order to ascertain whether or not the said Product(s) are in conformity. Similarly, the Seller may carry out a quality test on the Product(s) returned by the Buyer to check that the Product(s) returned are indeed original Product(s). It is understood that these checks are carried out as soon as possible and within a maximum period of one (1) month. 


7.3 Contents of the legal guarantees

If the non-conformity of the Product(s) is confirmed or the defect is proven:

The Buyer may choose between repairing or replacing the Product, subject to the cost conditions set out in Article L. 217-9 of the Consumer Code. It should be noted that the Buyer (i) has a period of two (2) years from the delivery of the Product to take action and (ii) is exempted from proving the existence of the lack of conformity of the Product during the twenty-four (24) months following the delivery of the Product.

In the event of the implementation of the warranty against hidden defects of the thing sold by the Buyer within the meaning of Article 1641 of the Civil Code, he may choose between the resolution of the sale or a reduction of the sale price in accordance with Article 1644 of the Civil Code.



In accordance with Article L. 221-18 of the Consumer Code, the buyer has a period of fourteen clear days from the date of receipt to return the ordered products at our expense for reimbursement.

In order to submit a retraction request, the buyer must contact the CBB company by e-mail, specifying the order number and the reference of the item(s) concerned as mentioned on the invoice, by e-mail addressed to contact@charlotte-makeup-bio.com.

The products must be returned to CBB in perfect condition for resale, in their original state (packaging, accessories, instructions, etc.), duly sealed and unused.

When a buyer returns products, any risk associated with the return of the product is borne by the buyer.

If the above conditions are met, CBB will refund the buyer within fourteen days the amount of the products purchased.



To return an item, the buyer must contact CBB to inform them of the return. This can be done by e-mail, specifying the order number and the reference of the item(s) concerned as mentioned on the invoice.



CBB retains full ownership of the products sold until full payment has been received, including all taxes and charges.



CBB shall not be held responsible for the non-execution of the contract in case of stock shortage or unavailability of the product due to a case of force majeure, disruption or total or partial strike, in particular of the postal services and means of transport and/or communications.

CBB cannot be held responsible for any loss of data or files. It is the buyer's responsibility to make all necessary backups.

The CBB website also contains information from third parties and links to other websites. CBB shall in no event be liable for any damages resulting from the use of, access to, or inability to use such third party information or the content of such other websites.



If one or more provisions of these general terms and conditions of sale are held to be invalid or declared as such in application of a law, a regulation or following a final decision of a competent court, the other provisions shall retain all their force and scope.



The fact that one of the parties does not take advantage of a breach by the other party of any of the obligations referred to in these general conditions of sale shall not be interpreted for the future as a waiver of the obligation in question.




The personal information collected in the context of distance selling is mandatory, as this information is necessary for the processing and delivery of orders and for the preparation of invoices. This information is strictly confidential. Failure to provide this information will result in automatic rejection of the order.

In accordance with the law n°78-17 of January 6, 1978 relating to data processing, files and freedoms, the processing of personal information collected on the Site has been declared to the National Commission for Data Processing and Freedoms. The user has the right to access, modify, rectify and delete data concerning him/her. To exercise this right, the user must send an email mentioning his wishes to the address contact@charlotte-makeup-bio.com.



CBB reserves the right to install cookies in the computers of visitors to its website. A cookie does not allow CBB to identify the user. It is a computer file stored on the hard disk of the user's computer. Its purpose is to indicate a previous visit by the user to the Site. Cookies are only used by CBB to personalise the service offered to the user.



All elements of the CBB website are the exclusive intellectual property of CBB. No one is authorised to reproduce, exploit, rebroadcast, or use for any purpose whatsoever, even partially, the elements of the site, whether they be software, visual or sound.



The sales of CBB products are subject to French law. Any dispute relating to the interpretation, execution or breach of contract between CBB and the buyer, even in the case of multiple defendants, will, in the absence of amicable agreement, be subject to the jurisdiction of the courts of Grasse or the courts of the buyer's place of residence.