Deliveries and returns

Delivery

The products will be delivered to the address indicated by the Purchaser on the order form, according to the delivery method chosen among the methods described below.

Delivery will be carried out within an average of 2 to 7 days from receipt of the order form, depending on the delivery method chosen, and a maximum of 30 days from receipt of the order form.

It takes 48 hours (working days) from placing your order for it to be prepared in our logistics’ warehouse.

Once the order is prepared and ready to ship, the delivery time depends on the delivery method you choose:

  • Colissimo without signature: ideal for small packages, delivery to letterbox, delivery within 48 to 72 hours after shipment.
  • Chronopost: delivery within 24 hours, delivery against signature.
  • GLS: delivery within 48 to 72 hours after shipment, delivery under mandatory signature.

Please note that these deadlines are given for information purposes only. Once the orders have left our warehouse, we are no longer dependent on carriers’ delivery times.

Returns and right of withdrawal

The Purchaser has a period of 14 clear days from the date of receipt of the products to return at his own expense the products ordered for reimbursement.

The products must be in their original package, unopened and unused.

The refund will be made by any means of payment at the Buyer's choice expressed after the exercise of his right of withdrawal, at the latest within 14 days from the date on which the right is exercised (upon receipt of the returned order or proof of shipment of the returned product).